Terms of Service

By placing an order on the Queen of Crumbs website, you (the Customer) agree to the following terms and conditions:

1. Queen of Crumbs will not be liable for any damage that occurs to items that are posted. Queen of Crumbs will always package orders to such an extent as to reduce the possibility of any damage.

2. All orders processed through the Queen of Crumbs website are final. As all items are made to order, no refunds will be provided in the cases of, but not limited to: change of mind, inability to collect, or incorrect shipping details. A store credit for the value of the order will be provided and will have a three (3) month expiry from the date of issue.

3. If a shipped order is returned to Queen of Crumbs due to reasons such as failure to collect from the shipping provider (after failure to deliver) or incorrect shipping details etc., the Customer will be required to pay shipping to have the order resent.

4. All products, including gift vouchers, will only be sent within Australia and not overseas.

5. By purchasing a gift voucher, you confirm that you are either in Australia or that the gift voucher recipient is within Australia. Any gift card purchases from outside of Australia (without order notes confirming the recipient's residency), will be cancelled and refunded, less any applicable payment processing fees.

6. No refunds or returns will be given for any products purchased from destash listings.